Everything you need to know for your holiday in San Candido

Useful holiday info from A to Z
Advantages for our guests
  • Every day we provide you with individual hiking tips to the most beautiful corners of our region
  • Free Holidaypass for unlimited use of all ski buses in the Pusteria/Pustertal valley as well as of all means of public transportation (including regional trains) throughout South Tyrol in winter from 01.12 till 30.04
  • Free participation in the guided hiking tours of the "Summer Activity" programme

Cancellation conditions
Sometimes an unforeseen event may occur that makes it impossible for you to leave for your holiday. In such cases, we offer the following cancellation conditions:
  • up to 42 days before departure: free cancellation and refund of the deposit
  • up to 21 days before departure: the deposit will be retained
  • 20 - 11 days before departure: 50% of the total booking value
  • Cancellation from 10 days before departure, late arrival & no-show: 90% of the total booking value for not enjoyed days
... and if something unforeseen happens, which prevents you from leaving for your holiday or forces you to make an early return? Protect yourself by booking a travel cancellation insurance. Calculate premium and book via Europäische Reiseversicherung
Here you can also see all details of insurance cover including cancellation cover for Coronavirus.

Cancellation policy - COVID-19:
If you have to cancel your South Tyrol holiday at Hotel Villa Waldheim due to the current Covid emergency situation, we offer you the following alternative:
  • Up to 7 days before departure you can cancel your stay free of charge. The deposit paid will be converted into a voucher (redeemable within one year) for your next holiday at Hotel Villa Waldheim***.

Check-in/ Check-out
On the day of arrival, your room will be available from 2 pm. Should you arrive after 6 pm, we kindly ask you to inform us in advance. On the day of departure, please vacate your room by 10 am.

Deposit
In order to confirm your booking, we ask you to pay a deposit of 25% of the total amount of your stay by bank transfer or credit card charge.

Dogs
Dogs are welcome on request! For ist accomdation, we charge € 12,00 per day (without food). Out of respect for other guests, dogs are not allowed to enter the dining room and the wellness area. Thank you for your understanding!

Meals
On request, we also offer breakfast only (no half-board). In this case you will get a price reduction of 12,00 € per person/night.

Parking
You can park your car free of charge in our hotel parking during your stay.

Payment options
  • You can pay the hotel bill either in cash (up to € 999), by cheque, debit card (EC) or credit card (Mastercard and Visa).
  • If you wish, you can also pay for your stay in advance:
Our bank details
Bank institute: Intesa San Paolo S.P.A. Filiale Innichen Nr. 19800 - P.-P.-Rainer-Straße 1
Account: 1000/00001958 VILLA WALDHEIM
IBAN: IT23 Z030 6958 2431 0000 0001 958
SWIFT/BIC: BCITITMM

Prices
Prices are intended per person/night, including use of the Finnish sauna and steam bath for a minimum stay of 5 days. For guests who have booked half-board, drinks are not included in the price and will be charged separately.

Shuttle
On your arrival we will pick you up with our guest shuttle at the train station in San Candido. The day of departure we will take you from the hotel back to the train station.

Tourist tax
The tourist tax amounts to € 1.90 per person/day and has to be paid directly on site. Children up to 13 years of age are exempt from paying this tax.

WiFi
Free WiFi is available throughout the hotel.